Warranty

§1 Consumer:

Each and every private person who conducts business for purposes which are not directly related to any type of profession;

§2 Salesperson:

Each and every private or legal person who sells consumer goods in the context of their profession or their commercial activity;

§3 Warranty:

Each pledge that has been taken towards the consumer to refund the initial price paid, to replace or to repair the consumer goods or to care for them in any way should the goods not correspond with the description in the certificate of guarantee or in the advertisements concerned.

§4 Repair:

to align the consumer good in case of a lack of correspondence in the agreement.

In this article it is not considered a lack of agreement if at the time of conclusion of the agreement concerned the consumer had knowledge of the deficiency or if the consumer was reasonably supposed to be aware of the matter. It is, however, considered a lack of agreement should it come forth from the material sold to the consumer by the company.

A lack of agreement as a consequence of an improper installation of the consumer good is collated with a lack of agreement of the product concerned when the installation depends of the purchase-agreement concerning the product or has been performed by the salesperson under whose supervision it has been performed.

Should a lack of agreement present itself when a period of six months has elapsed since the deliverance of the product, the suspicion that the malfunction was already present at the time of delivery shall function as a prove of the contrary, unless this suspicion is incongruous with the product of with the nature of the lack of agreement.

The salesperson is accountable for each lack of agreement that presents itself at the deliverance of the wares as well as for each lack of agreement that should present itself within a period of two years after the deliverance concerned.

This two-year period mentioned in the first clause will be shortened during the time needed for the repair or replacement of the product concerned or in case of negotiations between the salesperson and the consumer should they desire to come to a cordial arrangement.

The ability to lay claim to a warranty is solely of such a nature that it is applicable on the goods purchased by the client who is a consumer ( §1).

Supplementary warranty (three-year warranty)

Next to the two-year warranty that has been covered legally, S2 Store (§2) commits to providing a supplementary warranty period consisting of three years. All of this to the benefit of the consumer.

The following commodities are excluded from each modality of acknowledgement in the context of this supplementary warranty to the benefit of the consumer:

1. Products subject to wear and tear such as:
   1. Lamps
   2. Mechanical components
   3. LEDs
   4. Switches
   5. Belts
   6. Tubes (those which are built-in included)
   7. Batteries, adapters (rechargeable batteries and adapters included)
   8. Laser diodes
   9. Software
   10. (Cross)faders
   11. Flight cases
   12. Liquids
   13. Tapes
   14. Potentiometer
   15. Etc.
2. Service components
3. Lack(s) of agreement of which the source is an abuse of the product concerned. Whether this originates from an incorrect usage of the manual or not.
4. When a product is intended to be installed by the consumer and when an erroneous installation does not spring from a defect in the montage or from a mistake in the manual.
5. When the consumer neglects the proper maintenance concerning the product; both concerning the modality of execution and the frequency of maintenance.
6. Commodities which are damaged or present certain flaws which are caused by an unacknowledged person or by an unacknowledged service.
7. Damages and/or flaws to the commodity which spring from objects which are neither acknowledged by our store nor certified by the producer of the commodity concerned.
8. Each possible form of slight deviation of the product which does not have a direct influence on the actual price on the one hand, or on the usability of the product concerned on the other hand.
9. In case of exposure to moisture or any other substance that may lead to a deviation in agreement to the original product delivered.

S2 Store retains all rights; for each product that is acknowledged to receive the supplementary warranty, which has been discussed above; to provide a repair that S2 sees fit, free of charge; the replacement of the faulty product by another product that is esteemed to be technically flawless in the same modality as that of the faulty product. The parts or products which are acquired by the application of the warranty will become property of the S2 Store.

The right to the allotment of the warranty is solely possible if the original buyer lays claim to the right of allotment; each possible form of allotment is cancelled when the product is sold to a third party; the warranty cannot be transmitted.

Other conditions than the ones mentioned in the terms of warranty are excluded from every right to receive the warranty concerned.

In case of an allocation of the warranty, the initial period of the warranty of the product is question will not be prolonged or reinstated after the repairs. The warranty will expire after the period of time that has been agreed on at the conclusion of the purchase-agreement of the original, faulty product.

S2 Store retains all rights to deny each allocation of the warranty concerned for which the claim is not presented before the premised warranty period; for which the return of the product is not discussed beforehand with S2 Store; the costs that spring from a shipment by a consumer who is not situated in Belgium will pass entirely on to the consumer.

The return of the faulty product will always have to be accompanied by the original (or a copy of the) purchase invoice; in case the absence of such a purchase invoice, S2 Store will not apply the warranty.

Returns which are not or scarcely franked will not be accepted during the warranty period.

In case the return of a product is considered correct according to the conditions mentioned so far, but the address of delivery is situated outside of Belgium, the costs springing from this shipment will pass entirely to the consumer.