Deliveries and shipments

Shipping Costs

For every order with a value higher than 75 Euros, you are entitled to free delivery within the Benelux. Picking up your order in the store is, of course, free of charge. If your order is less than 75 Euros, we will charge the following costs:

  • Belgium: € 11 (incl. VAT)
  • Netherlands: € 11 (incl. VAT)
  • Luxembourg: € 11 (incl. VAT)

Delivery Times

If the item is in stock and ordered before 3:00 PM, it will be shipped the same day. You will receive the invoice and track & trace information as soon as the package has been dispatched. If the product is not in stock, we will inform you as soon as possible.

Track & Trace

All our orders are delivered via DHL. As soon as your order is ready for shipment, you will receive an email from us with a tracking number.

I was not home when the order was delivered. What now?

If no one is present upon delivery, the shipment will be offered again the next working day.

I have not received my order. What now?

You will receive a notification from us when the package leaves our facility. We will also provide an indication of when it will be delivered. Have you still not received the package 3 days later? Please notify us immediately. We will do everything necessary to ensure the order is delivered to you.

Returns and Warranty

30-day right of withdrawal for consumers

As a customer, you have a 30-day right of withdrawal for all orders, starting from the moment you received the order. During this period, you must handle the product and its packaging with care. You may only unpack or use the product to the extent necessary to determine whether you wish to keep it. After these 14 days have passed, the purchase agreement is final. If you are not satisfied, you must return the order within 30 days in its original packaging. The costs for returning the item are at your own expense.

The following products cannot be returned:

  • Software with a broken seal

  • Consumables such as lamps, cables, liquids, and flight cases

  • Products with hygienic requirements such as hearing protection, in-ear monitoring, and headphones that have already been used

  • Products manufactured according to customer specifications

How do I return an item?

Of course, we hope you are satisfied with your order. If not, you can return the product within 14 days.

  • All returns must include our return form. Without this form, we cannot process your return. The return form must be fully and correctly completed.
  • Send the product in its original packaging and with adequate outer packaging to:

    S2 Store
    Zuiderring 62
    3600 Genk

PLEASE NOTE: All returns must be sufficiently stamped when returned to us. We cannot accept unstamped or cash-on-delivery packages.

  • Once the product arrives, we will process it as quickly as possible. We will check the product and arrange a refund, if desired. The costs for returning orders are always at your own expense.

My order was delivered damaged. What now?

The package was likely damaged during transport:

  1. Always check the delivery immediately for any damage. If you receive a damaged package in the future, you must refuse the delivery.
  2. Then contact us immediately so that we can resolve the problem as quickly as possible.
  3. After you have contacted us, return the package in its original packaging along with the return form.

I received the wrong product. What now?

If the delivered product does not match your order, you must notify us within 7 days of receipt. Once we have received the incorrectly delivered product, we will send you the correct product free of charge.

You follow these steps:

  1. Download and print the return form. Fill out the form completely and correctly and include it with the return shipment.
  2. Send the order in its original condition and packaging and ensure adequate outer packaging around the original packaging.
  3. The shipping costs will be credited to you by us.

Warranty

The invoice serves as proof of warranty and must be kept by the customer and presented in original form. An invoice is included with every delivery. A duplicate of the invoice can be requested by the customer at any time. The sold devices are guaranteed against manufacturing defects for 12 months from delivery. For consumer goods, this is 24 months.

The following damage cases are excluded from warranty:

  • Damage due to improper use
  • Moisture or water damage
  • Broken displays and screens
  • Damage to consumables such as lamps, custom-built items, flight cases, software packages, and cables (warranty only covers manufacturing defects)

Complaints

We do everything we can to satisfy our customers. If you still have a complaint, please send an email to info@s2store.be. Describe your complaint accurately and mention the order number and invoice number. We will respond to your message within 5 working days.